How can I reach your customer support team if I have questions or issues with my order?
We have a customer support chat team that is available 24/7 to help you with any issues you may have! You can also reach out to Customercare@paolorossi.store or call us on +91 310 466 1133 for any additional queries.
Do you have a dedicated customer service phone number for inquiries?
Yes, please reach out to us at +91 310 466 1133.
What is your response time for customer inquiries submitted through your website or email?
Our agents provideyousupport at the earliest possible!
Is there a live chat option available for immediate assistance?
Yes, we have a live chat option throughout ourwebsite.
Where is your physical store located in Pakistan, and what are the store hours?
Our timings are MON-SAT: 10:00 AM – 10:00 PM, PST.
You can find our store locations below:
- F-6 BRANCH:
- CENTAURUS MALL BRANCH:
- GIGA MALL BRANCH:
- ABBOTTABAD BRANCH:
- SWAT/MINGORA BRANCH:
Is there a store locator feature on your website to find the nearest physical store?
Please find link to our Store Locator
Can I check in-store availability of specific shoe models or sizes online before visiting the physical store?
Yes, all updated stock is available on the website.
Are there any exclusive in-store promotions or discounts that online customers should know about?
All discounts and promotions are announced on our website and social accounts, u=you can also opt for exclusive discounts by signing up for our email list!
Returns and Promotions
Do you offer international shipping to countries outside Pakistan?
Not currently, but we are hoping to start shipping worldwide very soon!
What is your return policy for orders?
Please reach out to Customercare@paolorossi.store for immediate assistance regarding international returns.
What is your policy on returns and exchanges for local customers in Pakistan?
Please visit the Paolo Rossi store near you for assistance on returns, you may also reach out Customercare@paolorossi.store for any further concerns.
Can I visit your physical store in Pakistan to try on shoes before purchasing?
Yes, Of course.
Do you have a loyalty program or rewards system for frequent customers?
We currently do not have any special discounts or loyalty programs, but you can sign up for our email listing for exclusive grand sales and announcements!
What materials are your shoes made from?
Paolo Rossi shoes are made from pure artisanal leather.
Can I track my order online?
You can inquire about your order tracking on our live chat option!
What is your policy on defective or damaged products?
If you receive a product that is defective, please reach out to Customercare@paolorossi.store or a store near you for immediate assistance.
Are your shoes suitable for specific activities like running, hiking, or formal events?
Our website has options for shoes for every occasion!
Do you have a newsletter or mailing list for updates on new arrivals and promotions?
Yes, sign up for our email listings to get exclusive insights on sales and promotions!